Bay State Truck Service Inc.

My wife and I are from South Africa and we purchased a motorhome in 2017 for our extended travels in the USA. This is our second season and we are doing 6 months in the US and a cross Canada (Montreal to Vancouver) for an additional 3-4 months. This will add serious mileage to our coach and we had to service our 30 feet Newmar gas vehicle - and how do you find the best guys around given the fact that we had no references and or contacts - we were just passing through. We have experienced some great service during our travels but, were also subjected to mild and the odd occasion, severe exploitation when we had to do minor repairs to the coach as well as a service for our Honda CRV. I spent a few days on the internet trying to find someone who came recommended and reviewed - I ended up with Bay State Truck Services. They had no negative reviews and seemed to be a decent outfit. I made an appointment over the phone to take the coach in and a few days later we left our campgrounds and drove over an hour to get there. I spoke with Russ and Craig, president of the company and I introduced myself and discussed with him my expectations for the service and the fact that we will be doing a long distance road trip in unknown territory. We need someone to check over our vehicle and make sure we wont get stuck with problems. Craig seems to be running a very efficient operation; buildings looked neat and well kept, the grounds were tidy and the first impression was that they were running a professional and well oiled operation - no pun intended! I had a budget in mind based on previous repairs and a similar service on my Honda - the look of the operation also pointed to good service which obviously would come at a price. I checked the vehicle in and just around noon, the phone rang and Craig told me that I could come and fetch my vehicle. To end a long story, I was presented with a bill that I thought was a joke at first ……….. about a quarter of what I was budgeting for. They did a fabulous job - I did a number of miles since the service on Jul 13 as I wanted to make sure all were right before I posted the review. Guys, you could have taken advantage of me and I wouldn't have flinched to pay four times more than what you charged me - I wouldn't have known any better other than to pay up. All I can say is THANK YOU for excellent service and workmanship, your kind and professional conduct and above all, your honesty and integrity. I still think that you UNDERCHARGED me but I will also pay it forward when the opportunity presents itself. God bless and may Bay State Truck Services prosper a thousand times over.

Very professional and always have truck back in reasonable times.

The guys at this shop always do their best , they do quality work and in a timely manner I highly recommend them..

Great place to get repairs on big trucks. Quick with there inspection services. Definitely recommend get your work done there.